Guide
Privacy policy for Intercom apps
What a privacy policy should say when your app uses Intercom, based on how that service shows up in a browser scan.
What Intercom does on a live site
Intercom is in the support chat category. On sites we scan, it shows up through widget.intercom.io, js.intercomcdn.com, api-iam.intercom.io. Its role is to provide a support chat and help-center messenger.
Data that may be processed: Chat messages, email, and the pages a visitor viewed while the messenger was loaded. The vendor describes the location as: United States (Intercom). Their public privacy or data-processing terms are at https://www.intercom.com/legal/privacy.
A privacy policy for a Intercom app should name Intercom directly and say what your own product sends to it. A phrase like "third-party tools" is not enough once this service is on the page.
The Intercom messenger loads widget.intercom.io and sets cookies beginning with intercom-. The policy should say that chat messages and the page the visitor is on are sent to Intercom.
What you still have to type
The scan cannot know your company name, the country you operate from, or the support email you want on the page. Those go in a short form after the scan. The legal clauses around them are fixed template text, marked as a draft until a lawyer reviews them.
TermsPack generates templates from what we detect on your site. This is not legal advice and does not create an attorney–client relationship. Have a lawyer review documents for your situation.